Terms & Conditions

These Terms apply to purchases from H2O Smart Home Inc ("we," "us," or "our"), including water filtration systems, water dispensers, custom outdoor pavilions and pergolas, and related services. Review these Terms before purchasing. Order-specific terms disclosed and agreed before purchase, including signed quotes and project agreements, control where they differ from these Terms, subject to applicable law.

1. Orders, Prices & Payment Prices are in U.S. dollars. Taxes, shipping, installation, and other charges are included only when expressly stated. Online orders require the payment shown at checkout; custom projects follow the agreed deposit and balance schedule. An automated receipt confirms receipt of an order, not our acceptance. We may decline an order for unavailable stock, suspected fraud, or an obvious pricing error and promptly refund any payment. Price changes do not apply retroactively to accepted orders. We may pause work for overdue payments after notice.

2. Product Selection & Performance Customers should confirm model, dimensions, connections, electrical requirements, and intended use before ordering. Filtration performance depends on the model, source-water conditions, installation, and maintenance; results are not guaranteed beyond applicable specifications and warranties. Filters and other consumables require replacement according to manufacturer instructions. Product images are illustrative; agreed specifications and samples govern custom orders.

3. Custom Orders & Changes Custom outdoor structures and made-to-order products require written approval of dimensions, materials, colors, design, and site requirements before production. We are responsible for measurements we undertake; customers are responsible for measurements and information they supply. Changes require our written acceptance and may affect price and timing. Before production or nonrecoverable procurement starts, a customer-requested cancellation may incur only documented, reasonable costs disclosed and agreed in advance, with the remaining payment refunded. After approved production or nonrecoverable procurement starts, custom orders cannot be canceled or returned merely because the customer changes their mind, except where law requires. This does not exclude remedies for defects, incorrect specifications, our failure to perform, or legally required shipment-delay cancellations. Deposits are applied to the order price, not automatically forfeited in every circumstance.

4. Shipping & Delivery Shipping charges, service area, and the expected shipment timeframe are stated at checkout or in the written quote. Custom lead times begin after required payment and specification approval. If we cannot ship within the stated timeframe—or within 30 days where no timeframe is stated—we will provide the legally required delay notice and cancellation/refund option, obtain consent where required, or promptly refund unshipped merchandise. Weather, supplier, or carrier delays do not remove these rights. Please report missing items, damage, or incorrect deliveries promptly, with photographs where possible; delayed reporting does not automatically waive legal rights.

5. Installation & Site Preparation Installation is included only when listed in the order. The quote must identify responsibility for permits, HOA approvals, foundations, plumbing, electrical work, and other site preparation. Unless included, customers must arrange required approvals and prepare safe, accessible site conditions. We will not proceed with work requiring missing approvals. Unforeseen conditions or customer-requested extra work require written approval of additional charges before that work proceeds. We remain responsible for work we agree to perform; manufacturer installation instructions must be followed.

6. Standard-Product Returns & Refunds For a change-of-mind return of a noncustom product, contact us within 14 calendar days after delivery for return authorization. It must be unused, uninstalled, complete, and in its original packaging. Used or installed water-contact products and opened filters are not eligible for change-of-mind returns. Customers pay return shipping; original shipping is not refunded for these voluntary returns. Approved returns must be sent within 14 calendar days after authorization. After inspection, eligible refunds will be issued to the original payment method within 10 business days; bank processing may take longer. Custom returns follow Section 3. Defective, damaged, or incorrectly supplied goods are handled separately under applicable warranties and law; these voluntary-return restrictions do not remove those remedies.For a confirmed error by us or shipping damage, we cover reasonable authorized return shipping.

7. Warranties & Support Manufacturer warranties apply according to their written terms and will be made available before purchase. Any additional installation-workmanship warranty, including its duration and coverage, must be stated in the written project agreement before purchase. Damage from misuse, freezing, neglected maintenance, unauthorized modification, or unsuitable conditions may be excluded only to the extent permitted by applicable warranty terms and law. Normal consumable wear is not a product defect. We remain responsible for applicable obligations as seller and installer; nothing here disclaims nonwaivable legal warranties or rights.

8. Responsibility & Legal Rights To the extent legally permitted, we are not responsible for indirect or consequential losses, such as lost profits. This exclusion does not apply to fraud, willful misconduct, gross negligence, personal injury, or any liability that cannot legally be excluded. Nothing in these Terms limits mandatory consumer rights, including applicable cancellation, refund, and warranty rights.

9. Website Use & Privacy Do not misuse the website, interfere with its operation, or copy protected content without permission. Third-party brands and content belong to their respective owners. Personal information is handled as described in our Privacy Policy.

10. Disputes, Updates & Contact Please contact us first so we can try to resolve concerns; this does not limit legal remedies. Georgia law governs to the extent permitted, without removing mandatory protections applicable to the customer. Future updates apply to new transactions; accepted orders retain their agreed terms unless both parties agree otherwise. If a provision is unenforceable, the remaining provisions continue where legally possible.

H2O Smart Home Inc Email: H2OSMARTHOMES@GMAIL.COM
                   Mailing address: 1017 MANSELL RD, ROSWELL , GA30076.